VENDOR FAQ

Let your customers instantly book your services on a specific date by promoting your business with WeddingMarkit. It's free to advertise - you'll only pay a small commission when they reserve a date with you.

How do payments work?

If you offer packages with set prices, the booking fee will be 7% of your total minimum package price (including GST) listed on the date which the customer reserves. Since the customer won't necessarily have chosen a package they'd like to go with, charging you this way means you get to up-sell your package to your customer without commission costs going up with it (works great for you!)

 

If you decide to offer multiple package prices over different rate periods (ie Summer, Winter Rates) the booking fee will be 7% of the total minimum package price for that season, on the date which the customer reserved.

Packages

If your business uses an a la carte booking system (for example venues booking on a per-person basis, or florists who charge by item) the commission will be a 7% deduction of the minimum cost required to book your services on the date the customer reserves.

This cost is irrespective of the eventual sale price of your booking. For example, if 80 guests were a part of an eventual booking at a venue where the minimum cost required to book your services was 40 guests, the booking fee would still be 7% of that minimum cost (works great for you!).

A la Carte

PRICING

With WeddingMarkit, vendors can choose between two different payment options: Pay Per Booking, or Subscription. You can refer to our pricing page if you'd like some introductory information and side-by-side comparisons between the two to help you decide what's best for you and your business.

Pay Per Booking

We charge the vendor a 7% commission, which is taken 10 days after a customer reserves a wedding service through WeddingMarkit. 

 

Customers however have the option to cancel their reservation within 10 days of booking, in which case the 7% commission wouldn't be issued - you'd just need to let us know if the customer cancels. To confirm their booking with you, the customer will have to pay you directly within 10 days of their reservation, according to your typical business practices.

How the 7% is calculated

The commission is 7% of the total minimum booking cost (including deposit) of the vendor's services listed on the date which the customer reserves. Because we have a number of different wedding vendors with varying methods of payment however, the way in which the 7% booking fee is deducted varies - but can be broken down into two basic categories.

Pricing

How do Payments work?

Booking

How do I book a customer?

I have received an enquiry through my personal business' website on a date that I have listed on WeddingMarkit. What should I do?

How do I add more booking dates to my vendor page on WeddingMarkit?

How do I change the prices listed on my vendor page?

Deals

How can I offer a deal to display on the WeddingMarkit website/social media?

How long does my deal last?

Joining

How can I promote my business on WeddingMarkit?

Cancellations & Refunds

What if my customer chooses not to book, even after the cancellation period ends?

Calendarisation

Can I sync the e-calendar that I use for my other bookings with my WeddingMarkit calendar?

My customer just decided to not go through with the booking. What should I do?

If your business uses a different pricing system, we'd be happy to talk about how WeddingMarkit can work for you.

For more information on payment options and your obligations, please visit the vendor terms of service page.

Subscription Plan

For the Subscription Plan, you'll pay a fixed rate, irrespective of the number of reservations you receive through WeddingMarkit. This is paid in either quarterly or yearly intervals.

For more information on payment options and your obligations, please visit the vendor terms of service page.

BOOKING

How do I book a customer?

Here's a step-by-step rundown on of the booking process works:

1. Customer reserves 

The customer reserves the vendor's services through WeddingMarkit on a specific date.

2. Vendor responds

The vendor receives a notification that a date has been reserved with a customer, and to contact them within 24 hours. The vendor then proceeds to contact the customer with times to organise a meeting, tour of the venue etc and to discuss the package options they'd like to go for.

3. Booking confirmed

The customer has 10 days to confirm their booking with you. To confirm their booking, the customer will have to pay you directly within 10 days of their reservation, according to your typical business practices.

If the reservation is cancelled, the vendor notifies WeddingMarkit - in which case the 7% commission (if you're selected the 'Pay Per Booking' option) wouldn't be charged. However, WeddingMarkit reserves the right to follow-up with the customer, to confirm that this is the case.

I have received an enquiry through my personal business on a date that I have listed on WeddingMarkit. What should I do?

If you receive an enquiry from a customer outside of WeddingMarkit, and have the date of interest listed as available on WeddkingMarkit, you can do a couple of things. Either simply instruct your customer to book online via WeddingMarkit, or remove the date listed on WeddingMarkit via the 'Add/Remove Booking Dates' found in the 'Promote My Business section of the website (alternatively, click here). You can also contact us and we'll update your dates to exclude that particular date from being advertised on WeddingMarkit. However, if you choose the second option, please allow us 24 hours to update the listing. If by chance that date became booked within the 24 hour timeframe of being updated, we reserve the right to consider that date booked with the customer who booked via WeddingMarkit.

If you use Google Calendar or iCal, you can sync your calendar with us, where every event you create in your calendar on a date you have listed on WeddingMarkit will automatically remove that availability listed with WeddingMarkit, meaning a customer can no longer reserve it. Additionally, every reservation you receive through WeddingMarkit will automatically be added into your calendar. To find out how to integrate calendar sync with your business, click here.

How do I add more booking dates to my vendor page on WeddingMarkit?

If you'd like to advertise more dates for your customers to book, you can do so here, or by clicking on the 'Add Booking Dates' link found in the 'Promote My Business' section of the website. We will then update your page with your dates within 24 hours.

How do I change the prices listed on my vendor page?

To change the prices on your vendor page, you can do so here, or by simply click on the 'Update my Pricing' link found in the 'Promote My Business section of the website. Alternatively, you can contact us and we'll update your listed prices within 24 hours. 

DEALS

How can I offer a deal to display on the WeddingMarkit

website/social media?

To offer a deal, you can do so here, or by simply click on the 'Offer a Deal' link found in the 'Promote My Business section of the website. From there, fill out the form and we'll promote your deal.

How long does my deal last?

We'll promote your deal at our discretion, which may include displaying your deal on WeddingMarkit's homepage, as well as on our Facebook page. You may also share the link and promote the deal on your own social media pages.

JOINING

How can I promote my business on WeddingMarkit?

Firstly, you'll need to request to join, and we'll verify that you're of the high standard that we require of all of our vendors. Once approved, we'll ask for some information to set up your vendor page (a few high quality photos of your service, package information, etc), as well as the calendar dates that you'd like to list on WeddingMarkit.

CANCELLATION & REFUNDS

My customer just decided to not go through with the booking. What should I do?

If your customer decides to not go through with their booking, simply contact us and we won't charge you the commission for the reservation.

If the reservation is cancelled after we have charged out the commission, let us know and we'll refund you, however we'll need to cross-check this with the customer first.

What if my customer does not want to book, even after the 10-day cancellation period ends?

In the event that your customer does not want to book with you, even after the 10-day free cancellation period has concluded, you can contact us and we'll amend your page and make the date they had booked available again for others to reserve, and refund you if necessary. Like any business, there is no guarantee that a customer will book your service. However, with the customer having accepted an agreement upon reserving a date to book a vendor's services, the chances of booking with WeddingMarkit are far more likely than an email enquiry.

CALENDARISATION

Can I sync the e-calendar that I use for my other bookings with my WeddingMarkit calendar?

Yes, you can. However, as every vendor has a different calendar and calendarisation method, calendar integration works differently depending on what service you use (e.g; Google Calendar, iCal, Outlook calendar etc). You can find out how it works for you here.